9-1-1 Information

Call 9-1-1 when you need any response from Police, Fire or medical personnel.

Dial 9-1-1 to: 2 male dispatchers in front of controls

Report an incident that requires a Police Officer at the scene (assaults, burglaries, domestic disputes, accidents, etc.)
Summon an ambulance
Report a fire
Report suspicious, criminal activity (alarms, shots fired, shouts for help, sounds of breaking glass, unfamiliar person carrying items from a house, etc.)

When in doubt or unsure of any situation, call 9-1-1 and the dispatcher will assist you.

9-1-1 Facts and Information

When placing a 9-1-1 call, if you hear an extended ring cycle or silence on the line, do not hang up and redial unless the silence lasts longer than eight seconds. Hanging up will only delay your access to the dispatcher.

9-1-1 calls from pay phones are free. You do not have to deposit money.

Hearing-impaired callers can use a TTY device to call 9-1-1. Press any key after dialing.

If you accidentally dial 9-1-1, do not hang up. Stay on the line and tell the dispatcher that you misdialed. If you hang up, we will have to investigate your call.

When providing information about an incident, be as descriptive as possible and stay on the line until the dispatcher terminates the call. Help can be sent while you talk.

If the situation changes before help arrives, call 9-1-1 again and give the dispatcher an update.

Cellular 9-1-1 calls are routed to Public Safety Answering Points (PSAPs) by the location of the tower that receives the call. Cell towers often service several cities, so your call may need to be rerouted.

On some calls for medical assistance, the dispatcher will ask some basic questions about the patient's condition. The dispatcher may provide instructions on what to do to assist your patient until help arrives. 9-1-1 works in conjunction with poison control and together they determine what assistance is needed.

Non-English speaking callers can be connected with a translator within seconds once the language spoken is identified.

Police, Fire and ambulance calls for service are prioritized, based upon the level of urgency and resources available. Life-threatening calls are handled first, followed by cases where the situation is stable and there are no immediate threats to life or property.